Recurrent Neural Network Language Generation for Dialogue Systems

Language is the principal medium for ideas, while dialogue is the most natural and effective way for humans to interact with and access information from machines. Natural language generation (NLG) is a critical component of spoken dialogue and it has a significant impact on usability and perceived quality. Many commonly used NLG systems employ rules and heuristics, which tend to generate inflexible and stylised responses without the natural variation of human language. However, the frequent repetition of identical output forms can quickly make dialogue become tedious for most real-world users. Additionally, these rules and heuristics are not scalable and hence not trivially extensible to other domains or languages. A statistical approach to language generation can learn language decisions directly from data without relying on hand-coded rules or heuristics, which brings scalability and flexibility to NLG. Statistical models also provide an opportunity to learn in-domain human colloquialisms and cross-domain model adaptations. A robust and quasi-supervised NLG model is proposed in this thesis. The model leverages a Recurrent Neural Network (RNN)-based surface realiser and a gating mechanism applied to input semantics. The model is motivated by the Long-Short Term Memory (LSTM) network. The RNN-based surface realiser and gating mechanism use a neural network to learn end-to-end language generation decisions from input dialogue act and sentence pairs; it also integrates sentence planning and surface realisation into a single optimisation problem. The single optimisation not only bypasses the costly intermediate linguistic annotations but also generates more natural and human-like responses. Furthermore, a domain adaptation study shows that the proposed model can be readily adapted and extended to new dialogue domains via a proposed recipe. Continuing the success of end-to-end learning, the second part of the thesis speculates on building an end-to-end dialogue system by framing it as a conditional generation problem. The proposed model encapsulates a belief tracker with a minimal state representation and a generator that takes the dialogue context to produce responses. These features suggest comprehension and fast learning. The proposed model is capable of understanding requests and accomplishing tasks after training on only a few hundred human-human dialogues. A complementary Wizard-of-Oz data collection method is also introduced to facilitate the collection of human-human conversations from online workers. The results demonstrate that the proposed model can talk to human judges naturally, without any difficulty, for a sample application domain. In addition, the results also suggest that the introduction of a stochastic latent variable can help the system model intrinsic variation in communicative intention much better.Tsung-Hsien Wen's Ph.D. is supported by Toshiba Research Europe Ltd, Cambridge Research Laborator

Semantically Conditioned LSTM-based Natural Language Generation for Spoken Dialogue Systems

Natural language generation (NLG) is a critical component of spoken dialogue and it has a significant impact both on usability and perceived quality. Most NLG systems in common use employ rules and heuristics and tend to generate rigid and stylised responses without the natural variation of human language. They are also not easily scaled to systems covering multiple domains and languages. This paper presents a statistical language generator based on a semantically controlled Long Short-term Memory (LSTM) structure. The LSTM generator can learn from unaligned data by jointly optimising sentence planning and surface realisation using a simple cross entropy training criterion, and language variation can be easily achieved by sampling from output candidates. With fewer heuristics, an objective evaluation in two differing test domains showed the proposed method improved performance compared to previous methods. Human judges scored the LSTM system higher on informativeness and naturalness and overall preferred it to the other systems.Comment: To be appear in EMNLP 201

Reward Shaping with Recurrent Neural Networks for Speeding up On-Line Policy Learning in Spoken Dialogue Systems

Statistical spoken dialogue systems have the attractive property of being able to be optimised from data via interactions with real users. However in the reinforcement learning paradigm the dialogue manager (agent) often requires significant time to explore the state-action space to learn to behave in a desirable manner. This is a critical issue when the system is trained on-line with real users where learning costs are expensive. Reward shaping is one promising technique for addressing these concerns. Here we examine three recurrent neural network (RNN) approaches for providing reward shaping information in addition to the primary (task-orientated) environmental feedback. These RNNs are trained on returns from dialogues generated by a simulated user and attempt to diffuse the overall evaluation of the dialogue back down to the turn level to guide the agent towards good behaviour faster. In both simulated and real user scenarios these RNNs are shown to increase policy learning speed. Importantly, they do not require prior knowledge of the user's goal.Comment: Accepted for publication in SigDial 201